Please contact us at email@example.com within 7 days of delivery.
Ship item/s back within 14 days of delivery. (Buyer is responsible to pay return shipping costs unless there is a problem with a defective item.)
E-mail us before sending your package. (firstname.lastname@example.org) This is a very important step. We like to make sure that we know a package is coming so we can prepared to get your jewelry back to you as soon as possible.
Package your jewelry in a way that won't incur further damage. We suggest a small jewelry box and some tissue paper.
Make sure to send the package with a tracking number. This is essential! We need to be able to monitor the package. If you send the package without a tracking number and we don't receive the package, we will not honor the guarantee. When you e-mail us, we will provide the address to send the package.
We will refund within 7 days of receiving the package. The amount will be refunded back to the method of payment you used to purchase.
All this being said, we understand that everyone's situation is unique! Please don't hesitate to contact us at hello@tasselrue for any issue. We are known for our outstanding customer service.